All subscription programs are services offered by Hope Redefined. We are a charity seeking to Open Eyes and Free Lives From the Damaging Impact of Pornography. The subscription you choose will give you access to a number of services. Depending on which subscription you choose, those options will be different.
Services Provided: Coaching, Group Facilitation, Retreat Facilitator
Hope Online Payments: As a subscriber to Hope Online, you agree to pay the subscription fee monthly (or annually), one month in advance, via the payment terms agreed to at sign up. Access to services is dependent upon the maintenance of your subscription fees. Your subscription will be terminated if fees are not kept up to date (see Termination).
Cancellation: If you wish to cancel your subscription to Hope Online, you may do so once the minimum term of 2 months has been fulfilled. At this stage, your subscription moves to a month by month subscription and cancellation will result in termination of your access from one month after your final payment is made. If you are participating in a specific, time limited group at the time of cancellation, you will lose access to that group.
Termination: Hope Redefined reserves the right to terminate your subscription, group registration, retreat registration, or coaching sessions immediately in the case of non payment. Should we need to terminate your subscription for any other reason, we will provide a minimum notice period of one month.
Online support groups: Online Support Groups (Finding Hope, Topic Groups and Triad Coaching) are scheduled only at the date/time detailed in our support group schedule. When registering for a spot in one of our online groups, you are signing up for those sessions only . If you are unable to attend, for any reason, you will still be charged the entire group cost. Please understand that when you register you are taking that spot for the entirety of the group. We are not able to offer partial refunds. Please see below for details of changes to services.
Changes to services as part of a subscription: Occasionally, circumstances may call for changes to be made to the services offered (including dates and times of support sessions and webinars etc). We will notify you of this as soon as it is reasonably appropriate to do so. We will always offer an alternative option to replace the service that is unavailable. If you are unable to access the alternative service but wish to remain a subscriber, no refund or partial refund will be offered.
Failure to provide services: Hope Redefined shall not be held liable for failure of or delay in performing its obligations under this Agreement if such failure or delay is the result of an act of God, such as earthquake, hurricane, tornado, flooding, or another natural disaster, or in the case of war, action of foreign enemies, terrorist activities, labour dispute or strike, government sanction, blockage, embargo, or failure of electrical service. The non-performing party must make every reasonable attempt to minimize delay of performance. In the event force majeure continues longer than 30 days, either party may terminate the Agreement, repaying the full amount of the service/membership within 10 days of a termination notice.
Liability: Our total liability to you shall not exceed. Our total liability includes liability in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with your subscription.
Privacy: We take your privacy very seriously. We want to be transparent about the data we collect, and make sure what we use it for is fair and lawful, and make sure we hold your personal data securely. We also realise how annoying it is getting cold calls from organizations you never gave your information to. For this reason, we will never sell, rent, or trade your personal data. Furthermore, your personal data is only accessed by staff members, or people within our organization who need it to deliver the service Hope Redefined promises to give you. All of whom sign a strict confidentiality agreement (Read our full data policy here). We will only use your emails address, or other contact details, to communicate with you about subscriptions, webinars, or related programs, and only update you on our wider charity work if you opt in to these services.
Confidentiality: Our ministry and communities are safe places. They are also places where people will be sharing sensitive information and experiences. You are not permitted to disclose any identifying details about program participants to anyone. This includes (but is not limited to) names, spouse/partner/children’s names, locations, job titles and any other information that they choose to share during any interaction. All participants in subscription programmes are subject to a participation and confidentiality agreement. Hope Redefined cannot be held liable for any breaches in confidentiality that may occur as a result of participants failing to adhere to this agreement. To see our Confidentiality Policy for subscription programmes, please click here. (need initials)
Consent to Release: Due to the nature of our support and ministry there are occasions when supporting professionals within Hope Redefined need to hand off “clients” for various other groups, coaching, retreats. As a team of professionals we are committed to protecting your confidentiality and privacy. We commit to uphold our code of ethics as professional coaches, therapists and caretakers. We commit to only share pertinent information that is needed in order for another team member and/or supporting professional to support our client(s). Information shared could be, but not limited to, coaching progress, intake forms, assessments, current emotional and health needs.
The purpose of release is coordination or transfer of care, referral to other services, consultation with other supporting professionals within Hope Redefined. (need initials)
Disclaimer: All of the content contained in our programmes is edited, checked, and verified for accuracy as much as it is possible to do so. However, we cannot guarantee either its accuracy or the safety of any external links it might contain. Hope Redefined and contributing authors can therefore not be held responsible for any problems or damage that occurs as a result of making use of material contained on our site. We also release responsibility for any actions taken as a result of material presented as part of the program, acknowledging that responsibility for personal choice lays with each individual participant.
Copyright: Any and all of the material presented in our ministry is, unless explicitly stated otherwise, subject to a copyright held by its creator (Lyschel Burket/Marisha Robinson/Hope Redefined). It is not permissible to share any content from this organization without prior written consent from the owner. Reproduction or partial modification of content is not permitted.
Changes to terms and conditions: We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is made we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
Complaints: In the unlikely event that you are dissatisfied with any aspect of our program, we welcome your feedback. Please email your concerns to Support@HopeRedefined.org where we will respond to your email within 5 working days.
Contacts: Should you have any further questions, concerns, or queries about these Terms and Conditions please contact us at Support@HopeRedefined.org
