Hope Redefined™ Ministries Terms and Conditions
Hope Redefined is a not-for-profit organization seeking to Support and Coach Women Impacted by Sexual Betrayal.
Please read these Terms and Conditions carefully before entering into services or working relationships with Hope Redefined (HR) ministries. All programs are services offered by HR. Your access to and use of our services is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the services.
By accessing or using the services and products, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the services and products.
Services Provided: Support Groups, Coaching, Retreats, Hope Online Community
Products Provided: Digital and Downloadable content, ebooks, workbooks, and digital files.
Definitions:
Client - any person or persons receiving services, support, or products from Hope Redefined Ministries.
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Purchases
If you wish to purchase any product or service made available through Hope Redefined, you may be asked to supply certain information relevant to your purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any purchase; and that (ii) the information you supply to us is true, correct, and complete.
By submitting such information, you grant us the right to provide the information to third parties for the purposes of facilitating the completion of your purchase.
Hope Online Payments As a subscriber to Hope Online, you agree to pay the subscription fee monthly (or annually), one month in advance, via the payment terms agreed to at sign up. Access to services is dependent upon the maintenance of your subscription fees. Your subscription will be terminated if fees are not kept up to date (see Termination).
Privacy Policy
Hope Redefined (HR) Ministries has the utmost respect for our members' and customers' privacy. We want to be transparent about the data we collect, and make sure what we use it for is fair and lawful, and make sure we hold your personal data securely. Names, email addresses and purchase information are kept for accounting purposes and to register your newsletter subscription or product purchase. We do not release, sell, rent, or trade any information gathered about our subscribers/customers, and subscribers can opt out of the newsletter at any time. Furthermore, your personal data is only accessed by staff members, or people within our organization who need it to deliver the service HR promises to give you. All of whom sign a strict confidentiality agreement.
We do not retain credit card and other sensitive data. Any privacy concerns should be directed here. We take all privacy concerns very seriously and will respond appropriately and quickly.
Failure to Provide Services
Hope Redefined shall not be held liable for failure of or delay in performing its obligations under this Agreement if such failure or delay is the result of an act of God, such as earthquake, hurricane, tornado, flooding, or another natural disaster; pandemic; or in the case of war, action of foreign and domestic enemies, terrorist activities, labor dispute or strike, government sanction; or failure of electrical service. The non-performing party must make every reasonable attempt to minimize delay of performance.
Confidentiality
Hope Redefined ministries and communities are safe places. There are also places where people will be sharing sensitive information and experiences. You are not permitted to disclose any identifying details about program participants to anyone. This includes, but is not limited to names, spouse/partner/children’s names, locations, job titles and any other information that they choose to share during any interaction. All participants in any programs are subject to a participation and Confidentiality Agreement. HR cannot be held liable for any breaches in confidentiality that may occur as a result of participants failing to adhere to this agreement. Each person is asked to review and agree to a confidentiality agreement when entering into any group, retreat, or relationship with Hope Redefined. Because we take confidentiality so seriously there may be times when you are asked to agree to our statement more than one time.
Consent to Release
Due to the nature of our support and ministry there are occasions when supporting professionals within Hope Redefined need to hand off “clients” for various other groups, coaching, retreats, etc. As a team of professionals, we are committed to protecting your confidentiality and privacy. We commit to uphold our code of ethics as professional coaches, therapists, and caretakers. We commit to only share pertinent information that is needed in order for another team member and/or supporting professional to support our client(s). Information shared could be, but is not limited to, coaching progress, intake forms, assessments, current emotional and health needs. The purpose of release is coordination or transfer of care, referral to other services, consultation with other supporting professionals within HR.
Disclaimer
All of the content contained in our programs is edited, checked, and verified for accuracy as much as it is possible to do so. However, we cannot guarantee either its accuracy or the safety of any external links it might contain. Hope Redefined and contributing authors cannot, therefore, be held responsible for any problems or damage that occurs as a result of making use of material contained on our site. We also release responsibility for any actions taken as a result of material presented as part of the program, acknowledging that responsibility for personal choice lays with each individual participant.
Links to Other Websites
Hope Redefined Ministries may contain links to third-party websites or services that are not owned or controlled by HR. HR has no control over, and assumes no responsibility for the content, privacy policies, and/or practices of any third-party websites or services. You further acknowledge and agree that HR shall not be responsible or liable, directly, or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance of any such content, goods, or services available on or through any such websites or services. We strongly advise you to read the Terms and Conditions and Privacy Policies of any third-party websites or services that you visit.
Copyright
Any and all of the material presented by Hope Redefined Ministries is, unless explicitly stated otherwise, is the intellectual property of Lyschel Burket, Marisha Robinson, and/or (HR) and as such are protected by copyright, trademark, and other intellectual property laws. You may not use the platform or the products available on this platform in a manner that constitutes an infringement of HR’s rights or that has not been authorized by HR explicitly and in writing. More specifically, unless explicitly authorized within these Terms of Use & Disclaimers, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium (including by email or other electronic means) any of the documents on HR’s e-commerce platform. You may, however, download and/or print the purchased document for your personal use or give it to a client within the context of betrayal trauma work, provided you keep intact all copyright and other proprietary notices. Any breach of these terms of service may necessitate legal action.
The information contained in these documents cannot replace or be substituted for individual assessment, diagnostics, and/or any service offered by licensed and certified mental health, medical, and/or legal professionals. Purchasers are advised to consult qualified professionals for matters relating to medical or psychological health, particularly concerning any symptoms that may require diagnosis or treatment. HR makes no representations or warranties concerning any treatment, action, or application of the skills and exercises presented in any of the documents. HR will not be liable for any direct, indirect, consequential, special, exemplary, or other damages that may result, including but not limited to economic loss, injury, divorce, illness, or death. The purchaser alone is responsible and accountable for how the documents are used and integrated into therapeutic and/or self-improvement work and agrees not to attempt to hold HR liable for any such decisions, actions, or results at any time, under any circumstance.
Hope Redefined reserves the right to make updates or changes to any of the documents at any time and without advanced notice. A past purchase of a document does not entitle the purchaser to a copy of the new, revised, or updated form.
Changes to Terms and Conditions
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is made, we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the service.
Cancellation and Refund Policy
Due to the variety of support services and products Hope Redefined offers we have varying refund policies for our products. Please ensure that you understand the refund policy for any service or product you engage with.
Online Support Groups
When registering for a spot in one of our online groups, you are signing up for those sessions only. If you are unable to attend, for any reason, you will still be charged the entire group cost. Please understand that when you register, you are taking that spot for the entirety of the group. We are not able to offer partial refunds.
Retreat
We understand that situations and plans can change despite our best efforts to commit to something like a retreat. Our desire is to keep our retreats as close to cost as possible and honor our commitment with vendors we are working with. We are not able to receive a refund on our end, therefore, we are not able to offer full refunds back within certain time frames.
We will do our best to apply your funds to a future retreat when possible.
No scholarship funds will be returned to the recipient. Donors will be contacted directly by Hope Redefined to determine what the donor would like to do with those funds in the event you should cancel.
Deposits are non-refundable after 10 days of receiving. We are able to move your registration to a future retreat.
Final payment is due 30 day before the retreat date. If full registration is not received 30 days pre retreat attendees spot will be opened for another attendee. No refunds will be issued for payments made.
If attendee cancels 30+ day prior to retreat date a 50% refund will be issued excluding deposit.
If attendee cancels less than 30 days prior to retreat no refund will be issued. Participants are allowed to move registration to the next retreat.
Hope Redefined reserves the right to address each situation and support attendees where we can. However, large portions of our retreat are customized for each of our participants so your deposit allows us to begin our work to prepare for you to attend.
Coaching
If a coaching client needs to cancel their coaching relationship/agreement at any time they must submit the cancellation request to their coach 10 days prior to ending the agreement. If the client has a positive balance for prepaid coaching sessions they will be refunded 60% of their package credit to allow for administration fees. If there is no balance the client is welcome to end the coaching relationship in writing 10 days prior to the next session without penalty or expected payment.
Hope Online Community
If you wish to cancel your subscription to Hope Online, you may do so once the minimum term of three (3) months has been fulfilled. At this stage, your subscription moves to a month-by-month subscription and cancellation will result in termination of your access from one month after your final payment is made. If you are participating in a specific, time-limited group at the time of cancellation, you will lose access to that group.
Digital Product Purchases
While Hope Redefined Ministries does not offer refunds for digital products/services, you can report any defects to us @support@hoperedefined.org.
Changes to Services as part of a subscription Occasionally, circumstances may call for changes to be made to the services offered (including dates and times of support sessions and webinars, etc.). We will notify you of this as soon as it is reasonably appropriate to do so. We will always offer an alternative option to replace the service that is unavailable.
If a client requests a change in services, Hope Redefined will do their best to reallocate funds to another support service within the organization. Clients will be responsible for any balance remaining for old/new services. Additional administration fees may apply.
Termination
Hope Redefined Ministries reserves the right to terminate your subscription, group registration, retreat registration, or coaching sessions immediately in the case of non-payment or for noncompliance of Hope Redefined’s terms and conditions. Should we need to terminate your subscription for any other reason, we will provide a minimum notice period of one month.
Contacts
Should you have any further questions, concerns, or queries about these Terms and Conditions, please contact us at Support@HopeRedefined.org 
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